Building the Emotional Intelligence of Groups - 6903 Words

80 HARVARD BUSINESS REVIEW By now, most executives have accepted that emotional intelligence is as critical as IQ to an individual s effectiveness. But much of the important work in organizations is done in teams. New research uncovers what emotional intelligence at the group level looks like-and how to achieve it Building the Emotioncil Intelligence of Groups W by Vanessa Urch Druskat and Steven B. Wolff HEN MANAGERS EIRST STARTED HEARING ABOUT the concept of emotional intelligence in the 1990s, scales fell from their eyes. The basic message, that effectiveness in organizations is at least as much about EQ as IQ, resonated deeply; it was something that people knew in their guts but that had never before been so well†¦show more content†¦In this article, we ll explore how emotional incompetence at any of these levels can cause dysfunction. We ll also show how establishing specific group norms that create awareness and regulation of emotion at these three levels can lead to better outcomes. First, we ll focus on the individual level-how emotionally intelligent groups work with their individual members emotions. Next, we ll focus on the group level. Andfinally,we ll look at the cross-boimdary level. Working with Individuals Emotions /(†¢// Kasper, head ofher company s customer service department, is naturally tapped tojoin a new cross-functional team focused on enhancing the customer experience: she has extensive experience in and a real passion for customer service. But her teammatesfind she brings little more than a bad attitude to the table. At an early brainstorming session, Jill sits silent, arms crossed, rolling her eyes. Whenever the team starts to get energized about an idea, she launches into a detailed account of how a similar idea went nowhere in the past. The group is confused: this is the customer service star they ve been hearing about? Little do they realize shefeels insulted by the very formation of the team. To her, it implies she hasn t done her job well enough. Three Levels of Emotional Interaction Make no mistake: a team with emotionally intelligent members does notShow MoreRelatedCompare And Contrast Leadership Theories1225 Words   |  5 PagesI. Introduction of theories: Emotional Intelligence, Servant Leadership, Social Identity Theory, and Trait Theory II. Leadership Theories A. Emotional Intelligence 1. Emotional intelligence defined 2. Importance and application of emotional intelligence B. Servant Leadership 1. Who are servant leaders 2. How to be a servant leader C. Social Identity Theory 1. Concept of Social Identity Theory 2. Self-perceptionsRead MoreThe Skills And Knowledge I Learned Through The Course1510 Words   |  7 Pagesleadership such as management vs leadership, emotional intelligence, team stages of development, situational leadership, servant leadership, and Myers-Brigs Personality assessment tool. Also, while taking this course, I also identified my dependable strengths as well as my areas of weakness. At the beginning, I will talk about my personal definition of leadership. Then, I will summarize my self-evaluation/self-assessment by using MBTI, Big 5, and Emotional Intelligence. I will also talk about one of my areaRead MoreQuantitative Empathy Controlling And Measuring Literature876 Words   |  4 Pagesinability to follow directions. The study consisted of 49 males and 103 females. The median age of the participants was 23 years. The participants were selected from a diverse group of self-reported ethnicities. The participants were shown video clips of sad or happy clients, and were asked to evaluate the emotional state of the people in the video clips. The video clips consisted of extreme cases of â€Å"sad and happy† states, such as a person describing the death of their grandmother or a motherRead MoreEmotional Intelligence And Nursing Practice1681 Words   |  7 PagesEmotional Intelligence and Nursing What is emotional intelligence? What does it have to do with nursing? Why do we care? In this paper I will be discussing what emotional intelligence is, why it is so important, functions of its use in nursing practice, how it can be used in my own practice to lead, and lastly how my views on leadership have changed. Most importantly though I will be discussing the application of emotional intelligence and its parts to nursing. After reading this paper, thereRead MoreRecommendations For The Customer Service Branch Essay1527 Words   |  7 Pagesterms of level of education, gender, and age, which â€Å"appears to lead to increased group conflict, especially in the early stages of a group’s tenure† (Robbins Judge, 127). They refuse to help one another, and in general, the group’s overall attitude is far from positive. Due to some new members in the group, no team â€Å"cohesiveness† nor relationships yet exist. Currently the team is at the â€Å"formi ng stage† of the group-development model, which â€Å"is characterized by a great deal of uncertainty aboutRead MoreAnalysis of Modern Management Thought 1310 Words   |  5 Pageswork environment and performance of the employees. The main contributor was Elton Mayo, who conducted the Hawthorne experiment. The main conclusion drawn from the experiment was that social needs are more important than economic needs and informal groups also play an important role performance of the employees. After Human Relation Approach, the Situational Approach to leadership came into existence, which requires leaders to exhibit strong degree of flexibility in order to adjust themselves accordingRead MoreEmotional Intelligence As A Therapeutic Setting1543 Words   |  7 PagesEmotional Intelligence Role in a Therapeutic Setting Emotional intelligence or as others call it, emotional quotient, is a relatively new and controversial topic in the world of psychology. Emotional intelligence abbreviated EI or EQ, was first theorized in 1990 by Peter Salovey a social psychologist hailing from Standford University and John Mayer a personality psychologist from Case Western University. These two researchers began by looking at intelligence quotients (IQ) and creating a hypothesisRead MoreSocial And Emotional Intelligence Quotient1195 Words   |  5 PagesSocial and emotional intelligence refers to the quotient of competency one possesses in the areas of self-awareness and social awareness. With the ability to be crafted throughout the course of one’s life, SEI is a learned skill or cognitive skill. Thus, one can alter his/her social and emotional intelligence quotient (SEIQ), making it subject to either improvement or decline. SEI is divided into two separate categories of Intrapersonal and Interpersonal. The Intrapersonal category relates to one’sRead MoreThe Impact Of Emotional Intelligence On Leadership999 Words   |  4 PagesThe Impact of Emotional Intelligence on Leadership and Leadership development in the non-profit sector. Gone are the days of intelligence relating only to academia and the testing of the intelligence quotient (IQ). The 21st century brought about the introduction of â€Å"emotional intelligence† as an added skill set in a leader’s tool kit. Essentially, the ability be aware and manage one’s own emotions, the others emotions, and effectively applying that information to guide ones thinking and actionsRead MoreEmotional Intelligence And Mental Health1451 Words   |  6 Pages One may ask why emotional intelligence matters, and why it is such a controversial topic in the world of psychology today. One must remember it is a relatively new idea (1990) in the psychology world and with new ideas comes research to approve of the validity of such ideas. It is also a very broad scope, emotional intelligence accompanies many traits, all interrelated with one another to encompass ones â€Å"being.† Many find emotional intelligence hard to define and even harder to pinpoint why some

Risks And Risks Of Risk Management - 899 Words

Risk management can be defined as a process that should seek toeliminate, reduce and control risks, enhance benefits, and avoid detriments from speculativeexposures. The objective of risk management is to capitalize on the potential of achievement andminimize the possibility of future losses. Risk that becomes challenging can negatively impactcost, time, quality and system performance. †Risk management involves identifying, measuring, monitoring and controlling risks†. Scope of risk Price Beat, a chain of discounted departmental stores across Australia is facing huge competition with different target segments. They lack in terms of information technology and other advantages. They have the scope to expand and increase the opportunities and it will bring about the increase in number of consumer markets. Thus, there are threats associated with the competition and the target market. The current arrangements are not adequate because the company should focus on expanding its markets and increasing its competitive edge. Critical Success factors Price Beat claim to have set up an advanced ERM structure that they actively utilize to increase stakeholder value. ERM adds not only to optimization of total risk overheads. The usage of risk information in strategic decision-making also contributes in lower losses, lower costs and more successful investment projects. As the company’s boards and managers would comprehend the key risks and opportunities, and their impact on the success ofShow MoreRelatedRisks And Risks Of Risk Management1150 Words   |  5 Pagestalking about Risk Management. What is Risk Management? Risk Management is identifying potential risks that could arise whilst developing a software product and taking specific measures on how you could prevent these risks from occurring. Risks not only have an impact on software product, but also have an impact on the overall project and the business organization, therefore it is important to know what a risk is and how to minimize it. (Sommerville, 2010) What is a risk? A risk is â€Å"uncertainRead MoreRisks And Risks Of Risk Management3542 Words   |  15 Pagesvalue of risk management in healthcare industries today. Not only is it difficult to quantify how risk is prevented because it didn’t happen; challenging measures need to be taken to assess risk managements effectiveness and efficiency. Risk management reduces the likelihood of specific losses by formulating tactical strategies and gathering data on potential threats in the workplace. Risk is inevitable, whether it be patient safety risks, fraudulent claim risks, or documentation risks, problemsRead MoreRisks Management : Risk Management1658 Words   |  7 Pagesyour association to close.[1] Risk Management:Risk management is the procedure of distinguishing risk, surveying risk, and making moves to diminish risk to a worthy level. The risk management methodology decides the procedures, strategies, instruments, and group parts and obligations regarding a particular task. The risk management plan portrays how chance administration will be organized and performed on the venture. As an administration procedure, risk management is utilized to recognize and maintainRead MoreThe Risks Of Risk Management1632 Words   |  7 PagesThe ability to understand and quantify risk, is of the utmost importance. This is something that can be used to define the precise ways that risk should have the ability to be managed, and the precise way that risk should be dealt with on a macro level. It is important to understand that risk management is an excellent medium in which risk could be mitigated. This is an important variable that must be understood in this case, as there are many potential risk areas that the firm must deal with. ByRead MoreRisks Management : Risk Management1144 Words   |  5 PagesRisk Management All projects are subject to the effects of uncertainty. The uncertainty creates the need for organizations to be aware of the many different types of risk they will be challenged with for the duration of the project. To understand the level of risk the organization must have a defined process for project risk management to include their risk appetite, risk tolerance and risk thresholds. Project Risk Management is the processes of conducting risk management planning, identificationRead MoreRisks And Risks Of Risk Management Practices1360 Words   |  6 PagesThe aim of risk documentation is to provide security and information to users, such as management, so that they can make effective decisions (HB 436:2013, pp. 88). AS/NZS ISO 31000:2009 is the standard for risk management principles and guidelines in Australia (HB 436:2013, pp. 2). HB436:2013 provides guidance to the application of AS/NZS ISO 31000:2009 (HB 436: 2013, pp.2). In 2013 HB436:2004 was updated, one of the new change s states that risk management practices should be able to traceable, howeverRead MoreProject Risk And Risk Management1412 Words   |  6 Pages1- Abstract: Project Risk is an undefined event that, if it occurs, has a positive or negative impact in the project’s results. There are two types of risks can affect the project, they are threats and opportunities. 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One project could potentially have numerous different risk management models throughout its lifecycle. If a senior artist retires before the movie is complete, the production of art renderings will be delayed and will result in slipping the project schedule

Athens vs. Sparta Free Essays

Have you ever wondered what it would be like to live in one of the two strongest empires 2,500 years ago? Athens and Sparta were the most powerful empire and city- states in Greece 2,500 years ago. They both shared many of their beliefs and heroes, but they were very different when it came to their government. Athens had a democracy and trade while Sparta was a military state and its focus was training the people for war. We will write a custom essay sample on Athens vs. Sparta or any similar topic only for you Order Now Sparta was a better place because the women had more freedom, they were prized for reproduction, and they did not have to worry about raising their hildren after age eight because they had to go off to the military. I would rather live in Sparta because women had more freedom and independence, there was a strong sense of security and theyre government was very well protected, and women were prized and their women’s fitness was priority. In Sparta, the women had so much more freedom than the women in Athens. The Athenian women had to stay home and do what the man said and do all the work around the house (F). Their women were treated like children and many times the women were expected to be timid and earful (E). On the other hand, in Sparta, the women could take legal action under the supervision of a male guardian. They were prized for reproduction, women owned two-fifths of the land and they did not have to take care of their babies for long. The women only had to take care of healthy children for about 7 years then they would get taken away to the military (B). Also, they could own land and hire people to work for them. I like this way of living better than Athens because l, personally, like being ndependent and knowing that I can do things on my own. Second, Sparta was a better place to live because they had a very strong government and sense of security. The military in Sparta was very strong and they won many of their battles. Spartan women when handing their son or husband a shield would say â€Å"Come back with your shield, or on it. † Since the men had been trained they knew how to fight and they knew good strategies to help them fight. The two kings of Sparta led the military into battle when it was time. I would like to live ere because I know that if the city-state were attacked, the military would know how to defend the city and keep us safe. Next, Sparta was a better place to live because the women were somewhat important in society. In Sparta, the women were prized for their reproduction (B). If the women did not reproduce, they would not have any new people to go into the military. After seven years a woman would give her child to men who trained him for the military so he could grow up and serve for them (B). When the child became even or eight years they no longer had to worry about child care or the usual eighteen plus years of care that usually happens today. In addition, since women could do as much as the men, they spent time exercising and training for battle even though they could never fght. They would learn battle strategies Just like the men in Sparta and they would stay fit in the process. The women also believed in staying fit because if they were fit then the chance of them having a healthy child was increased. I believe this was important because for me, I like being athletic. I don’t think I could sit around and care for a child for many years and Just clean around the In conclusion, I think Athens could have been an okay place to live, but I think the women Just were not treated fairly. I would rather live in Sparta because the women were prized for their reproduction, they stayed fit, they were given more freedom, they were independent, and there was a strong sense of security and a strong and powerful government. I picked Sparta because it fits me best because I am athletic, independent, and I don’t like to be treated like dirt. How to cite Athens vs. Sparta, Papers